Refund Policy

Refund Policy

Briskkart Returns Policy

Returns is a scheme provided by Briskkart directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the Briskkart to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Part 2 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the Briskkart.

Part 3 - General Rules for a successful Return

1. In certain cases where the Briskkart  is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the Briskkart may either process a replacement of the particular accessory or issue a refund for an amount equivalent to the price of the accessory, at the Briskkart’s discretion.
3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
4. For products where installation is provided by Briskkart's service partners, do not open the product packaging by yourself. Briskkart authorised personnel shall help in unboxing and installation of the product.
5. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.'

Cancellation and Refund Policy for Groceries:-

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.Briskkart.com (the “Website”) and our ‘Briskkart’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

1. Customer Cancellation

1. As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Briskkart reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Briskkart  

1. If Buyer cancels his/her Order after one minute of placing it, Briskkart shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Briskkart , with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is post paid, to compensate the PDPs.

1. Non-Customer Cancellation

1. Briskkart reserves the right to collect a penalty for the Orders constrained to be cancelled by Briskkart  for reasons not attributable to Briskkart , including but not limited to:

1. in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

1. failure to contact Buyer by phone or email at the time of delivering the Order booking;

1. failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or

1. unavailability of all the items ordered by Buyer at the time of booking the Order; or

1. unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Briskkart will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

1. In case of cancellations for the reasons attributable to Briskkart or the  PDP, Briskkart shall not collect any penalty from the Buyer.

1. Cancellation policy for supermarkets/Fruits and vegetables/Wellness essentials:-

1. The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –

1. If the Order could not be delivered within the estimated time while placing the order;
   If the Order has not been picked by the PDP

1. If the Briskkart doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.

1. If Briskkart cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.

1. Briskkart reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Briskkart is satisfied that the request and same fulfills any of the aforesaid conditions, then Briskkart shall process the cancellation request and refund amounts to the Buyer.

1. Refunds

1. Buyer may be entitled to a refund for prepaid Orders.  Briskkart  retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

1. Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Briskkart , however such refunds will be assessed on a case to case basis by Briskkart

1. Our decision on refunds shall be final and binding.

1. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her Briskkart  Account;

1. In case of payment at the time of delivery, Buyer will not be required to pay for:

1. Orders where packaging is either tampered or damaged at the time of delivery;
2. Wrong Order being delivered; or
3. Items missing from Buyer’s Order at the time of delivery.

Provided the same is communicated to Briskkart Customer Care through the Platform before the Order is marked delivered.

1. Specific Terms with respect to Use of Platform for purchase of alcoholic beverages

1. Cancellation: As a general rule the Buyer shall not be entitled to cancel his/her Order once placed. If the Buyer cancels his/her Order, Briskkart shall have a right to collect the Buyer 100% of the Order amount as the cancellation fee, with a right to either not to refund the Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order(s) in case Buyer’s Order is postpaid, to compensate the PDPs.

1. Non-Customer Cancellation: Briskkart reserves the right to collect the Buyer cancellation fee for the Orders constrained to be cancelled by Briskkart for reasons not attributable to Briskkart  including but not limited to:

1. in the event if the address provided by the Buyer is either wrong or falls outside the Briskkart‘s delivery zone;

1. failure to contact the Buyer by phone or email at the time of delivering the Order;

1. failure to deliver the Buyer’s Order due to lack of information, direction or authorization from the Buyer at the time of delivery; or

1. the Buyer’s failure to provide a valid OTP to the PDP for receiving delivery

1. Refunds: The Buyer may be entitled to a refund for prepaid Orders, post deduction of cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by Briskkart  in its sole discretion, if refund has been requested due to the following reasons:

1. If the Order could not be delivered within 2 hours;

1. If Briskkart cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, store not servicing online Orders, overcrowding at store, etc.;

1. If Briskkart cancels the Order due to reasons not attributable to the Buyer, including but not limited to non-availability of PDPs, etc.
    

The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. Briskkart  reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case Briskkart shall process the cancellation request and refund to Buyer.

Important Note : The Buyer shall verify his/her Order and the products before providing OTP to the PDP and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.